ROOTS Privacy Policy
Welcome to ROOTS (“Application”, “Platform”, “Service”), operated by Oxmo Industries Private Limited (“Company”, “we”, “our”, or “us”).
At ROOTS, we recognize that family histories, relationships, memories, and personal information are deeply valuable and personal. Protecting your privacy and maintaining the security of your data is one of our highest priorities.
This Privacy Policy describes how we collect, use, store, process, and protect information when you access or use the ROOTS mobile application, website, and related services.
By using ROOTS, you agree to the practices described in this Privacy Policy.
1. About ROOTS
ROOTS is a digital family heritage platform designed to help users preserve family history, create family trees, document relationships, store memories, and maintain meaningful connections across generations.
The platform enables users to create profiles, build family structures, upload memories, and manage family-related information in a secure digital environment.
2. Information We Collect
To provide our services effectively, we may collect the following categories of information.
A. Account Information
When you create an account, we may collect:
Full Name
Email Address
Mobile Number
Date of Birth
Gender (optional)
Profile Photograph
Username and Login Credentials
B. Family Tree Information
Information voluntarily added by users may include:
Family member names
Relationship details
Family connections
Ancestor information
Family history records
Genealogical information
C. Memories & Media Content
Users may upload and store:
Photographs
Family images
Videos
Personal stories
Notes
Documents
Memory records
Any content uploaded remains the responsibility of the user who provides it.
D. Device & Technical Information
We may automatically collect:
Device model
Device identifiers
Operating system information
Application version
IP address
Browser information
Crash logs
Usage statistics
Diagnostic information
E. Communications
When you contact us, we may collect:
Email correspondence
Customer support requests
Feedback submissions
Survey responses
3. How We Use Information
We use collected information solely for legitimate business purposes, including:
Service Delivery
Creating and managing user accounts
Building and displaying family trees
Managing memories and family records
Facilitating family connections
Platform Improvement
Improving performance and stability
Enhancing user experience
Developing new features
Conducting analytics and research
Security & Protection
Preventing fraud and abuse
Monitoring suspicious activity
Protecting user accounts
Enforcing platform policies
Communications
Sending important service updates
Account verification
Password recovery
Customer support communications
Legal Compliance
Complying with legal obligations
Resolving disputes
Enforcing our Terms of Service
4. Permissions We May Request
Depending on the features used, ROOTS may request access to:
Camera
To capture profile photos and family memories.
Photo Gallery / Storage
To upload and manage photos, videos, and documents.
Notifications
To deliver account alerts, family updates, and service notifications.
Internet Access
To synchronize and securely store user data.
ROOTS only accesses these permissions after receiving your consent through your device settings.
5. Legal Basis for Processing
We process personal information only when:
You provide consent;
Processing is necessary to provide our services;
Processing is required by law;
Processing is necessary to protect our legitimate business interests while respecting user rights.
6. Sharing of Information
ROOTS does not sell, rent, trade, or monetize users’ personal information.
Information may only be disclosed under the following circumstances:
A. Family Sharing Features
Information intentionally shared within family groups or family trees may be visible to authorized family members as determined by user settings.
B. Service Providers
We may engage trusted third-party providers for:
Cloud hosting
Data storage
Analytics
Security monitoring
Technical infrastructure
Such providers are contractually required to maintain confidentiality and data security.
C. Legal Requirements
We may disclose information when required to:
Comply with applicable laws
Respond to lawful requests
Protect user safety
Protect company rights
Prevent fraud or illegal activity
7. Data Security
We implement industry-standard administrative, technical, and organizational safeguards designed to protect user information.
These measures include:
Secure servers
Encryption technologies
Access controls
Authentication systems
Security monitoring
Regular security reviews
While we strive to use commercially acceptable means to protect information, no method of transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain information only for as long as necessary to:
Operate the platform;
Maintain family records and memories;
Fulfill legal obligations;
Resolve disputes;
Enforce agreements.
Upon account deletion, information may be deleted, anonymized, or retained where legally required.
9. User Rights
Depending on applicable laws, users may have the right to:
Access personal information;
Correct inaccurate information;
Request deletion of data;
Withdraw consent;
Request a copy of stored information;
Restrict or object to certain processing activities.
Requests may be submitted through the contact information provided below.
10. Family Information and Children’s Data
ROOTS is a family heritage and genealogy platform designed to help users preserve family histories, document relationships, and maintain family trees across generations.
As part of these features, users may voluntarily add information relating to family members, including minors, for the purpose of accurately representing family relationships and preserving family records.
Such information is provided solely by authorized users and is intended exclusively for family-tree, genealogy, memory preservation, and relationship management purposes.
ROOTS does not knowingly permit children under the age required by applicable law to independently create accounts without appropriate parental or guardian authorization.
Parents, guardians, or authorized family members who believe that information relating to a minor has been added improperly may contact us at hi@oxmo.in. Upon verification, we will review the request and take appropriate action in accordance with applicable laws and our internal policies.
We are committed to protecting the privacy, dignity, and security of all individuals represented within the ROOTS platform, including minors.
11. Third-Party Services
ROOTS may integrate with third-party technologies and infrastructure providers including:
Google Play Services
Firebase Authentication
Firebase Analytics
Firebase Cloud Messaging
Crash Reporting Services
Cloud Hosting Providers
These services operate under their own privacy policies and terms.
12. International Data Transfers
Your information may be stored and processed on servers located in different jurisdictions.
By using ROOTS, you acknowledge and consent to such transfers, provided appropriate safeguards are maintained.
13. Account Deletion & Data Removal
Users may request account deletion at any time.
Upon verification of a deletion request:
Personal account information will be removed or anonymized where reasonably possible.
Certain records may be retained to maintain family-tree integrity for other users.
Information required by law may be retained for the legally required period.
For deletion requests, contact us at:
14. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect:
Changes in technology;
Changes in legal requirements;
New platform features;
Security improvements.
Updated versions will be published within the application and on our website.
Your continued use of ROOTS following any update constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Oxmo Industries Private Limited
Website: www.oxmo.in
Email: hi@oxmo.in
Compliance Statement
ROOTS is committed to protecting user privacy and processing personal information responsibly. Information collected through the application is used exclusively to provide family-tree management, memory preservation, genealogy, and related platform services. ROOTS does not sell user data to third parties and maintains reasonable security measures to safeguard personal information.
This Privacy Policy is intended to satisfy the privacy policy requirements of the Google Play Store, Android User Data Policy, and applicable data protection standards.